Returns and refund policy

30 day change of mind returns policy (non sale items)

If you would like to return your product/s due to a change of mind, we offer a full product refund (excluding delivery charges), as long as:

• The product/s being returned are unused and as new 
• The original product box and internal packaging is in tact, not damaged and complete with all packaging elements included
• You notify us of your return within 48 hours of receiving your order

To request a return, simply contact us at hello@rekindledesignco.com.au within 48 hours of receiving your order and we will organise the return with our courier partner. The only cost for you will be the return delivery charge.

Once the courier is booked, they will be in touch to organise a pick-up day and time. 

Preparing your goods for return

When returning your products, they must be repackaged safely and securely, exactly as they were received, to avoid any damage during transport. Best is to take note of how the product is packaged when you receive it so it can be repacked exactly the same way, including all padding and packaging.

Important is there are no loose objects and everything has ample padding to avoid surface scratches and dents to the timber during transit. 

If your product has knobs or handles, please reattach them on the inside of the drawer or cupboard to prevent damage.

Refund approval

Once your products have been received by our warehouse, as long as they are deemed undamaged and as new, you will be issued a full product refund.

Items received with manufacturing defects or damaged caused during transit

Cosmetic Imperfections
As every Rekindle piece is crafted from solid timber, natural variations in grain, colour and texture are an inherent part of the material and contribute to the individual character of each piece.

Where an item arrives with a minor cosmetic imperfection that falls outside these natural timber characteristics, we will work with you to reach an appropriate resolution. Depending on the nature and severity of the imperfection, this may include a partial refund to reflect the condition of the piece.

We take this approach thoughtfully. Replacing an otherwise sound piece because of a minor cosmetic issue can involve transporting a new item over considerable distances, as well as returning the original piece to us. Wherever possible, we aim to resolve minor imperfections in a way that is fair to our customers while avoiding unnecessary freight, waste and environmental impact.

Transit Damage & Manufacturing Defects
If your item arrives with significant transit damage or a manufacturing defect, please contact us as within 24 hours of receiving your delivery, with photographs and details of the issue so that we can assess the most appropriate resolution.

Depending on the nature and severity of the issue, this may involve a repair, replacement, partial refund or refund, as appropriate. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Where an item needs to be returned to us, we ask that it is packaged securely and with sufficient protection to prevent further damage during transit. We will provide return instructions and, where appropriate, arrange return freight. Once the item has been received, we may inspect it to confirm the nature of the damage or defect and determine the appropriate next step.

This return requirement helps ensure that pieces arrive back with us in a condition that allows them to be repaired, restored or otherwise responsibly handled. Insufficiently packaged returns can sustain considerably more damage in transit, sometimes to the point where an otherwise recoverable piece can no longer be used.

Taking a little extra care with return packaging helps us minimise avoidable waste and forms an important part of our commitment to making and moving furniture as responsibly as we can.

If a customer chooses to return their order instead of accepting a replacement or partial refund for minor damage or imperfections, the return will be treated as a change-of-mind return.

Once the items have been received by our warehouse, all returns and refunds require 5 - 7 business days for processing. Once the refund has been processed, funds take between 2 - 3 business days before they are returned to your account. 

Promotional Pricing & Sale Discounts

All promotional discounts and sale pricing are only valid during the specified sale period. Unfortunately, we are unable to extend discounts beyond the advertised timeframe. This policy ensures fairness to all shoppers by keeping our pricing consistent within each promotional window. Discounts cannot be applied retroactively to past orders or to purchases made after the sale has ended.

Welcome Offer Terms

Our welcome offer is not valid on sale items and cannot be combined with our bundle discount. Our welcome offer will not be applied retrospectively/refunded in the case that a customer does not use the discount code at checkout when making their initial purchase.

Sale Items – Refunds & Exchanges

All sale items are considered final sale and are not eligible for refunds or change-of-mind exchanges. We encourage customers to choose carefully before purchasing discounted items, as our usual return policies do not apply. If your item is found to be faulty or damaged upon arrival, please contact our team, and we will be happy to assist in accordance with our warranty and consumer guarantees.

Products on pre-order

We strive to provide accurate dispatch timeframes for all pre-order items; however, due to various factors beyond our control—including production schedules, shipping delays, and unforeseen logistical challenges—there may be an additional delay of up to two weeks. While we make every effort to meet the estimated timeframes, we appreciate your understanding that these dates are projections and not guarantees. We will keep you informed of any significant changes to your order’s dispatch schedule and appreciate your patience as we work to deliver your purchase as swiftly as possible.

In the unlikely event that pre-order dispatch times are delayed by more than two weeks, the customer is entitled to a full refund.

Please note: If your order includes both pre-order and in-stock items, the entire order will be dispatched once all items are available. If you would prefer the in-stock items to be shipped earlier, please contact our customer service team at hello@rekindledesignco.com.au, and we’ll be happy to assist.