Simply browse our online store, select your item(s), and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.

We accept PayPal, credit cards, Afterpay, Shop Pay, Google Pay, and Apple Pay.

Absolutely — all transactions on our site are encrypted and secure.

Our VIP members enjoy a 10% discount on their first purchase. To become a VIP you can join our community here

If a product is available for pre-order, you can reserve it ahead of time. If it’s temporarily unavailable, please register your interest on the product page or reach out to us directly.

Please email us at hello@rekindledesignco.com.au as soon as possible. We’ll do our best to accommodate changes before your item is dispatched.

Currently, we deliver within Australia only.

For in-stock items, we typically dispatch orders within two working days.. Delivery times vary depending on your location.

Pre-order timeframes are provided on each product page. We aim to provide accurate timeframes, but please allow up to two additional weeks due to production or shipping delays.

Yes — you’ll receive a tracking number via email once your order has shipped.

Unfortunately, we can’t guarantee specific delivery times, but we’ll do our best to accommodate reasonable requests.

Shipping fees are provided on each of our product pages .

Sometimes multi-package shipments are split up during transit. If you receive partial delivery of your order, please refer to your tracking link to check the status of the missing carton/s. If the missing cartons are not delivered within 48 hours of your initial delivery, please contact the freight company.

If you would prefer to collect your order from our warehouse, please contact our Customer Service team at hello@rekindledesignco.com.au and we will arrange this for you.

We offer a 30-day change-of-mind return policy. Products must be unused, in original packaging, and returned within 14 days of delivery notification.

Email us at hello@rekindledesignco.com.au within 14 days of receiving your item and we’ll help arrange the return via our courier partner.

Return shipping is at the buyer’s expense.

Once your returned item is received and inspected, a full product refund will be issued (excluding delivery charges). Depending on your bank, this can take 2–3 business days to appear.

If your item arrives with minor cosmetic damage, you may be eligible for a partial refund or replacement. Please notify  us at hello@rekindledesignco.com.au within 24 hours of receiving your order, including photos of the damage  so our team can evaluate your case and find a suitable solution.

No worries — as long as it meets our return conditions, you’re welcome to return it under our 30-day returns policy.

Linen product returns are subject to the same 30-day return conditions, provided they are unused and in original packaging.

Visit our Product Care page to maintain and care for your Rekindle pieces.

Yes, we do! Visit our Trade Program page to learn more and apply.

As we are purely an online business we don’t have a permanent storefront. We do occasionally open pop-up stores on the Sunshine Coast - keep your eye on our socials for news about these!

Email us at hello@rekindledesignco.com.au and we’ll be happy to help.